last updated: nov 2007

Customer Relationship Management

A Japanese manufacturing company was looking to develop an online customer-centric order processing system. A system was developed which allowed customers to conveniently and securely make an order online. By developing a web user interface, client was provided with superior Customer Relationship Management capabilities to help gather and analyze real-time data to effectively respond to customer demand. The system also offered efficient, personalized service that can evolve into a lasting customer relationship, expedite sales, and use preference information for product innovation.

Online Order Processing System

A Japanese retailer needed to give its sales reps a faster and more convenient way of placing orders online. A web based application was developed that enabled the reps to securely login to the site, place their orders along with customer data and automatically have the orders entered into a database and sent to the fulfillment company. This increased sales exponentially and eliminated a few extra steps in the order processing. This also optimized inventory management and also helped to efficiently manage customer records.

Supply Chain Management

A Japanese Manufacturer was seeking a solution to effectively manage their inventory in the supply chain. The developed system ensured having the right amount of inventory to meet customer requirements and resulted into high customer service levels. The system also allowed the management of sales, purchases and payments.

Content Management System

Few Japanese companies were in need of a system  to manage the content of their websites. A content management system was developed and deployed for the companies. The system also provided tools for one-to-one marketing.

E-Catalogue

A Japanese manufacturer with a 1,000+ product catalog was looking to establish an online presence. An online store with personalized web pages and dynamic catalog was designed. This allowed both wholesalers and customers to easily navigate the online catalog. By connecting the web store to a database we gave the client the tools necessary to remotely generate reports about customers visiting their online catalog.

Web Maintenance Tool

Japanese Companies required a checklist as part of the maintenance for their e-commerce websites. Though several free online applications were available, it was important to use seemly software that checked the integrity of their links. Links can break or be misdirected for a variety of reasons, so a scheduled comprehensive check of all their links was required.

A web maintenance tool was developed to identify broken links in their site. URL of the web page could be entered with a query. The tool provided fast and visual means to search the website, testing each link it found and reported the status of each link. This gave the clients the assurance that their visitors can see the pages they have requested and that all of their pages get indexed in search engines properly.  

IMS Cheque Manager

IMS Cheque Manager is a system that converts paper cheques into electronic cheques  while cheques retain their original look and feel - complete with text, graphics, photos and colors. The system is a computerized environment, which enables the creation, capture, organization, storage, retrieval, manipulation and controlled circulation of cheques in electronic format. The system was implemented in 6 of the major banks in Nepal. The system reduced the information processing cost and increased the operational efficiency by 40%.

Sewerage Purification Plant Information Management System

A Japanese Consulting Company required an administrative system to manage information for a Sewerage Purification Plant of a municipal. Sewerage Purification Plant Information Management System was developed which predominantly supported the administrative task in the administrative divisions’ agency. The system supported administrative tasks like managing information of the septic tank ledger, acceptance of the septic tank installation report, inspection information management, and supervision.

Drainage Information Management System

A Japanese Engineering Consulting Company required a system that endorsed the public drainage facilities management support in a city. With Drainage Information Management System, the user can easily determine the houses along with their residential data if they are connected to the drainage system. The system also makes detailed information on new establishment of drainage facilities, abolition and relocation of houses, along with the mapping system and the drawing of the house figures.

Automated Result Enquiry System

A project based on Interactive Voice Response (IVR) through Public Switch Telephone Network for announcement of nation-wide high school examination. The system resulted in efficient handling of 1 million enquiries in 60 days with a peak call handling rate as much as 7000 calls/hour. The system was implemented in Nepal Telecom Corporation.